Pep Boys Careers

CAREER PATHS
ONBOARDING

CUSTOMER SERVICE ADVISOR

The Customer Service Advisor (CSA) position will have an opportunity to work with customers in need of vehicle repair and maintenance, by providing excellent customer service, advice and repair/ maintenance estimates.

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GENERAL SERVICE TECH

As a GST you will have an opportunity to learn basic automotive repair services, to include, basic vehicle safety inspection, mounting and balancing of tires, engine oil change, battery testing and replacement, and performing other basic maintenance services.

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MECHANIC

As a Mechanic you will bring the skills you have in basic brake services, suspension and basic electrical systems and will be able to increase your skills through self-paced modules as well as instructor lead classes located in one of our many training facilities.

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TECH A

The Tech A position is for the individual who is looking to move into the more advanced systems beyond a Tech B’s expertise. In this position you will be working to increase your skills in the more advanced repairs of the systems just listed as well as working toward Engine Diagnostic repairs as well as emission systems.
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TECH B

The Tech B position is for that individual who already has experience in the automotive repair industry and has obtained their G1, A4 and A5 ASE certification. You will have an opportunity to increase your knowledge and become proficient in electrical repair, AC service, engine diagnostic and repair services.

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ASSISTANT SERVICE MANAGER

The Assistant Service Manager (ASM) position is for the energetic individual who is looking to have a career in the automotive repair industry, providing support to the Service Manager while leading a team of service sales associates and shop associates to achieve company performance goals.

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MASTER TECHNICIAN

The Master Technician uses their experience, knowledge and technical skills to diagnosis and repair complicated vehicle issues that come into the service bays. Master Technicians also help develop Technicians and Mechanics by acting as a consultant for diagnostic work, vehicle repairs and procedures.
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STORE MANAGER OF SERVICE

Our Store Manager of Service position is for the energetic detail oriented leader that will oversee all aspects of a service repair facility. This includes customer service, delegating and controlling work flow, parts sourcing, inventory control, timely updates on the status of repairs and facility maintenance.

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AREA DIRECTOR

The Area Director (AD) role is for the self-motivated individual who is looking to provide leadership, operational support, team building and development of a culture of customer service excellence in a multiunit management position, to an assigned group of stores within an area.

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GENERAL MANAGER

General Managers are responsible for managing the daily operations of a large group of Auto Plus/Pep Boys distribution centers. This position requires you to maintain receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

OPERATIONS MANAGER

The Distribution Center Operations Manager ensures that company objectives are met through evaluation and implementation of operational policies and procedures. In this position, you will identify, recommend, and provide leadership to implement the necessary tools and processes for the warehouse to run efficiently.

WAREHOUSE SUPERVISOR

Warehouse Supervisors ensure our warehouses are safe and clean, and contribute to the team effort by helping wherever they are needed. This position is for highly organized candidates that thrive in a deadline-driven environment.

DRIVER

Our drivers are responsible for providing superior customer service through safe, effective, and timely delivery of parts and tires to all locations within their area.

MATERIAL HANDLER

Our Material Handlers prepare and complete orders for delivery or pickup according to a schedule. This job is for those able to work independently or in a group setting while exercising judgement that best benefits the company.

GENERAL TEAM MEMBER

Our General Team Members ensure inventory accuracy and integrity, check-in returned goods from customers, complete proper computer processing and paper work, and stock or store our distribution centers and warehouses as needed.

DELIVERY DRIVER

The Commercial Delivery Driver is the ideal position for the candidate looking to start a career in the automotive parts industry. You will have an opportunity to learn about the parts we sell, and get to visit and build relationships with our many commercial customers.

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COMMERCIAL SALES SPECIALIST

The Commercial Sales Specialist (CSS), you will be a business partner with our commercial customers serviced by your store. Your learning experience will include both hands-on training with a high performing CSS and computer based E-Learning modules that will help develop your leadership skills.

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COMMERCIAL ACCOUNT MANAGER

The Commercial Account Manager (CAM) will be a business partner with the many commercial customers serviced in your area. Your learning experience will include both hands-on training with a high performing CAM, as well as E-Learning modules that will improve your effectiveness as a leader.

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RETAIL SALES ASSOCIATE

As a Retail/Commercial Sales Associate you will have an opportunity to learn basic automotive parts and automotive systems, as well as, basic customer engagement, automotive problem solving and retail sales and merchandising basics.

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RETAIL SALES SPECIALIST

The Retail Specialist (RSS) will have an opportunity to continue to build on automotive parts knowledge and lead a team of retail associates. You will provide customer solutions to our retail customers and support our service business.

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STORE MANAGER OF PARTS

As a Store Manager of Parts (SMP) you will be supervising and or working with the Commercial Sales Specialist, Retail Sales Specialist, and the Store Manager of Service, by providing the support they for their department and assisting them in building lasting customer relationships.

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PIR SPECIALIST

Our Parts Room / PIR Specialist position is for those individuals who are looking for an advanced role with leadership responsibilities and inventory control. You will play a key role in providing parts solutions for customers and help to ensure product is kept in stock and properly merchandised.

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MARKETING

The Marketing team facilitates inbound and outbound marketing communications to appeal to our consumers through e-mail, print, events, social media, and more.

ECOMMERCE

The Ecommerce team is responsible for the overall strategy, operations, performance, and revenue of digital operations for www.pepboys.com.

HUMAN RESOURCES

The Human Resources team's functions include employee relations, compliance programs, policy administration, and implementation of key human resources initiatives.

MERCHANDISING

The Merchandising team ensures that products appear in the right store, or on a website, at the appropriate time and in the correct quantities.

PLANOGRAM

The Planogram team is responsible for the visual planning of the stores, including store layouts, quarterly promotional planning, and endcaps.

FINANCE

The Finance team's functions include planning, organizing, auditing, accounting for and controlling expenditures, and obligations (including operating expenses, debt, payroll).

INFORMATION TECHNOLOGY

The IT department oversees the installation and maintenance of computer network systems within a company.

LOSS PREVENTION AND RISK MANAGEMENT

Risk Management works with clients to identify, evaluate and manage any workplace hazards or organizational risks, and help to integrate effective risk management strategies into the client's day-to-day operations.

PRODUCT AND PRICING

The Pricing team helps define, resource, and implement new pricing tools and processes.

INVENTORY MANAGEMENT

The Inventory Management team forecasts trends, plans stock levels, and monitors inventory performance.

EXECUTIVES

The Executive Leadership team is comprised of industry experts and business leaders who bring years of experience.

No matter the level of experience you’re bringing to the Pep Boys and Auto Plus team, we’re here from day one to connect you with the tools, people, and resources you need to get up to speed in your new position.

The Pep Boys and Auto Plus distribution centers are vital to supporting the stores and customers, and when you join the distribution or logistics teams you’ll be introduced to the procedures and systems that keep the DCs running smoothly. You’ll receive paid, on-site training, review safety procedures, and be matched with the tools and people you need to succeed in your new role. At Pep Boys and Auto Plus, we strive to hire the best and make them better. Your first weeks of engagement and interactions will set the pace for your career.

From day one you’ll be immersed in the Pep Boys and Auto Plus culture. You’ll be introduced to store systems and procedures, review learning requirements and opportunities, and receive paid, on-site job training. Onboarding plans vary by position, but we will match you with the people and tools you need to succeed in your new retail or commercial role. At Pep Boys and Auto Plus, we strive to hire the best and make them better. Your first weeks of engagement and interactions will set the pace for your career.

At the store support centers and corporate offices, you support the people and stores that serve our customers. Although procedures, systems, and responsibilities vary greatly from department to department and team to team, you’ll be matched with the people and resources you need to hit the ground running in your new position. At Pep Boys and Auto Plus, we strive to hire the best and make them better. Your first weeks of engagement and interactions will set the pace for your career.

WORK YOUR WAY UP Career Paths